Refund policy

Return and Refund Policy

At Amlush, customer satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we’re here to help. Please carefully review our return and refund policy to ensure a smooth and hassle-free process.

Returns

We accept returns under the following conditions:

1. Eligibility for Return:

• The item must be unused, in its original condition, and with all packaging intact.

• Return requests must be initiated within 30 days of receiving your order.

2. Non-Returnable Items:

• Perishable items, such as treats or food.

• Customized or personalized products.

• Clearance or final sale items.

3. Steps to Initiate a Return:

• Contact our support team at helloamlush@gmail.com or through our website’s contact form.

• Provide your order number, proof of purchase, and a clear description of the reason for the return.

• Once approved, you’ll receive return instructions and a return shipping address.

Refunds

We offer refunds under the following circumstances:

1. Damaged or Defective Products:

• If you receive a damaged or defective product, notify us within 7 days of delivery with photographic evidence.

• After reviewing your claim, we’ll either issue a full refund or send a replacement.

2. Lost or Incorrect Items:

• In the case of lost shipments or receiving the wrong item, please contact us. We will investigate and resolve the issue promptly by offering a refund or sending the correct product.

3. Refund Processing:

• Refunds will be processed to the original payment method within 7–10 business days after we receive the returned product.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective items).

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Exchanges

• If you wish to exchange an item for a different size or variant, please initiate a return first and place a new order after your return is approved.

Contact Us

For any questions or concerns about your return or refund, please reach out to us at helloamlush@gmail.com. Our support team is available to assist you and ensure your experience with us is seamless.

We appreciate your trust in Amlush and are committed to providing the best service possible.